UponOurStar | A Wedding wish Registry, Gift Registry and Bridal Cash Registry for Wishes, not stuff
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UponOurStar | wedding registries, bridal registries, cash gifts, wedding planning, money registry

Wedding Registry - Frequently Asked Questions

Bride & Groom FAQ

What is UponOurStar and How to Use It

Creating a Wish Registry

Monitoring & Editing an Account

Collecting Funds

Security & Privacy

Change of Wedding Plans

 

Guest FAQ

What is UponOurStar and How to Use It

Shopping for & Sending Gifts

Payment, Fees & Security


Bride & Groom FAQ
WHAT IS UPONOURSTAR & HOW TO USE IT
What is UponOurStar? What is a Wedding Wish Registry?
UponOurStar is a unique

Wedding Gift Registry

that allows you to register for your wishes and dreams. Instead of registering for "stuff" you may not really need, you can register for gifts that make a true difference in your life. The sky's the limit when creating your Wedding Registry Wish list. Your guests will contribute money towards the wishes they want to grant. And the best part.. you'll receive a cash payment for your guests' contributions. Simply stated, UponOurStar is a tasteful

cash wedding registry

. It transforms the tacky idea of asking for a "money wedding gift" into something that is inspirational, by letting friends and family grant a couple's most meaningful wishes.
What services are included when I sign up for my UponOurStar Registry?

You will get your own Wedding Wish Registry Webpage to share with your guests. You can customize your Gift Registry with your unique Wishes and quantities that you want to receive. You'll get a username and password so that you can monitor your Wish contributions and edit your Online Registry. We'll send you email notifications when guests grant wishes. We can also help you spread the word about your Wedding Wish Gift Registry, tastefully, through email Invitations.

How long will it take to set up and start using a Wish Registry?

It should take about 10 to 15 minutes to set up your UponOurStar account and Wedding Wish Gift Registry. Once it's set up, you can start using it right away.

Does it cost money to use UponOurStar?
There are no set up costs to create a

Wedding Registry

, to get your Wedding Gift Registry Webpage, or to send Invitations to guests. When guests contribute to your Wedding Wish Gift Registry, a small amount of 2.5% will be withheld from your total Funds and paid directly to credit card companies to cover their processing fees. And lastly, a one-time $15 amount will be withheld and paid directly to the Bank, to set up a secure and traceable direct deposit of funds into your bank account. UponOurStar does not profit from these fees.
What countries does UponOurStar operate in?

Couples and guests from all countries are welcome to use UponOurStar's

Wedding Gift Registry

. Find your home country below to understand how your UponOurStar Gift Registry will work:

American Registries: All registry items' prices are displayed and charged in US Dollars. Final Wish Funds are transferred to the bride and groom in US Dollars.
Canadian Registries: All registry items' prices are displayed and charged in Canadian Dollars. Final Wish Funds are transferred to the bride and groom in Canadian Dollars.
Australian Registries: All registry items' prices and subtotals are displayed in Australian Dollars. However, totals are charged to guests in US Dollars, and Final Wish Funds are transferred to the bride and groom in US Dollars.
UK Registries: All registry items' prices and subtotals are displayed in Pounds Sterling. However, totals are charged to guests in US Dollars, and Final Wish Funds are transferred to the bride and groom in US Dollars.
All other Countries: All registry items' prices are displayed and charged in US Dollars. Final Wish Funds are transferred to the bride and groom in US Dollars.

Can I use UponOurStar for baby showers or events other than weddings?

Though UponOurStar is a Cash Wedding and Shower Registry that was created for weddings or bridal showers, we welcome you to create Wish Registries for other occasions. It's an honor for us to share in your important life milestones.

CREATING A WISH REGISTRY
What kind of things should I wish for?

Wish for things that will be most meaningful to you, whether it is a trip around the world, a dream home, or an education fund. When you start creating your Wedding Registry, we'll provide dozens of example Wishes that you can use for ideas, or that you can copy into your own Registry.

How many wishes should I ask for?

Ask for more wishes than you think your guests will grant. You don't want to run out of items that guests can afford to, or want to give. Different guests will have different preferences and budgets, so having a large variety and number of Wedding Wishes will ensure that all of your guests can find something they like and can afford.

How much should each gift cost?

Create many smaller (cheaper) gift registry items instead of a few large ones, so that every guest can find something they can afford. Guests can always give several items to meet their budget. You should especially have many $20 gifts, because guests will use these as "top ups" to meet their budgets.

Can I upload my own Gift Photos?

To keep things easy and quick, we provide hundreds of Wish Registry images to choose from. For this reason, we don't currently provide a photo upload function.

How can I tell people about my Wish Registry once it's ready?
To make things easy for you and for your guests, we can send an official e-Invitation to view your

Wedding Wish Registry

Webpage. You can also include your webpage in your Bridal Shower or Wedding invitations. Or you can ask your wedding party, friends and family, to help spread the word. Other brides have found tactful and creative ways to share the news, such as via facebook, myspace and twitter. Don't worry, once you've created your own Wedding Wish Gift Registry, we'll review all of this with you!

MONITORING & EDITING AN ACCOUNT
How will I know when guests have contributed?
We will send you an email notification every time a guest contributes to your

Wedding Wish Gift Registry

. The notification will include the wish(es) they granted and their personal message to you.

How can I keep track of guests' contributions?

You can log into your account to monitor your Wedding Wish Gift contributions. You can see how many wishes were granted, how many guests contributed, as well as the details of each guest's contribution.

Can I edit my Registry once I've created it?

Absolutely! As your wedding nears, we encourage you to log in to see which wishes are popular, and to add or edit your Wedding Wish Gift Registry to suit guests preferences. The only thing you can not modify is your Wedding Date. Please see the "Wedding Cancelled/Postponed" section to learn more

How do I change my account settings?

Simply log in and select "MY ACCOUNT".

How can I stop receiving emails from UponOurStar?

There are some emails that you can opt out of receiving. To do so, simply log in and select "MY ACCOUNT". However, some emails, such as Wedding Wish Gift notifications, are a mandatory part of your membership, because they ensure a smooth and pleasant experience for you and your guests.

I forgot my username and/or password. What should I do?

No problem. Go to the UponOurStar homepage and click on "Forgot your password?" below the log-in section. We'll send your log-in information to the email address we have on file for you.

When will my Registry be closed?

Once your wedding date has passed, you will be able to select a Withdrawal Date to collect your Wedding Wish Registry funds. Once you select a Withdrawal date, your Wedding Registry will be closed. We will not close your Registry until you take this step.

COLLECTING FUNDS
How do I collect my funds?

Once your wedding date has passed, log in and select "COLLECT FUNDS". You will be able to choose a Withdrawal Date. You will be asked to provide your banking information so that you can receive your Wedding Wish Registry Funds directly into your bank account. A bank transfer is highly secure and traceable, which is why it's our method of choice.

Why are there fees to collect my funds?

UponOurStar does not profit from the fee that is withheld from your total Wedding Wish Registry funds. Like everything else, banks and credit card companies charge a fee to process and deposit guests' contributions securely. You will not pay for this directly. Instead, a small amount of 2.5% will be withheld from your total Funds and will be paid directly to credit card companies. Lastly, a one-time $15 fee will be paid directly to the Bank in the same way, to set up a secure and traceable direct deposit into your Bank account, so that your Wish Gift Registry Funds are safely delivered to you.

When can I collect my funds and how long will it take?

You will be able to withdraw your Wish Gift Registry Funds once your wedding date has passed. It can take up to 10 business days from your selected Withdrawal Date to process and deposit your Registry Funds into your Bank Account.

Can I collect my funds before my wedding date?

No, your wedding date must have passed in order for you to collect your Wish Gift Registry Funds.

Can I collect a portion of my Funds?

Your final Wish Gift Registry Funds Funds will be paid to you in one lump payment. Once you select your Withdrawal date, the entire amount in your Wish Gift Registry Funds will be deposited into your bank account.

What if it takes more than 10 days past the Withdrawal Date to receive the funds?

If it has been more than 14 business days past your selected Withdrawal Date, please contact us at info@uponourstar.com so that we will check on the status of your Wish Gift Registry Funds.

Is a Bank Transfer a safe way to collect my funds?

Yes. Bank transfers are highly secure, which is why this is our method of choice to get your Wish Gift Registry Funds to you. Bank transfers are safe and traceable, and unlike paper cheques, there is no risk of being lost or re-directed in the mail.

Why do you need my bank codes, and what do they stand for?

In order to securely and correctly transfer your funds into your bank account, we need your banking information. Your bank will help you get the correct information.
 Account # Your bank account number
 IBAN #        Most residents of Europe have an IBAN number instead of an Account Number
 ABA #
         9 digit number belonging to your financial institution. Only for U.S. banks.
 SWIFT/BIC  Code required for wire transfer of funds

SECURITY & PRIVACY
Do you sell my information to other companies or websites?

No we do not. At UponOurStar, we respect your privacy and security. Your information will be used solely for the purpose of creating your account and enhancing your experience with the services we provide you.

Is UponOurStar a secure website?

Yes, we take several measures to ensure maximum security of our Website. We have an SSL certificate, which means that we use the most widely acknowledged security protocol on the Internet. All of the data you provide is also encrypted before it's transmitted, to protect your privacy and security.

CHANGE OF WEDDING PLANS
What should I do if my wedding is postponed?

If your wedding is postponed to a later date, please contact us with the new date so that we can update your account and your Wedding Wish Registry Webpage.

What should I do if the wedding is cancelled?

If the wedding is cancelled, you will be able to collect any funds that have been contributed, after the planned wedding date. Simply log in after the planned date, and select "COLLECT FUNDS". Please note that you will be responsible for addressing any guests' requests for refunds.

How can I change the Wedding Date information on my Webpage?

To change the date of your wedding on your Wedding Wish Registry Webpage, please contact us.

Guest FAQ
WHAT IS UPONOURSTAR & HOW TO USE IT
What is UponOurStar? What is a Wedding Wish Registry?

UponOurStar is a unique Wedding Wish Gift Registry that allows you to grant the bride and groom's most meaningful wishes, instead of giving them more "stuff" they may not need. This means that instead of buying them more cutlery, you can contribute towards making a difference in the couple's new life together.

Why should we use UponOurStar to give the couple a wedding gift?

The bride and groom have created their Wedding Wish Registry with UponOurStar because they would like to make your lives easier and their lives more fulfilled. By granting their wedding wishes through their UponOurStar Wish Gift Registry, you'll contribute towards their most cherished hopes and dreams.

I am not a computer whiz.. will it be difficult for me to use the Website?

Don't worry. Granting a Wish from the Couple's Wedding Wish Gift Registry is quick and easy. You'll select a wish you want to grant, enter your payment information, then confirm your order. That's all! We designed UponOurStar with simplicity in mind, so that each step will be crystal clear.

Why wouldn't we just give the Couple money at their wedding?

Giving the Couple a wedding gift through UponOurStar will make their lives easier and less stressful on their Wedding Day, as they won't have to watch over, monitor, count, and deposit cash gifts. They will appreciate having one less thing to worry about on their Big Day.

SHOPPING FOR & SENDING GIFTS
How do I find the Couple's Wish Registry within your Website?

Go to the "FIND A REGISTRY" section of the UponOurStar Homepage. Enter the bride's name or groom's name (first name, last name, or both). You will then see a list of all Wedding Wish

Gift Registries

that exist under the names that you searched for. You will be able to select the Wedding Registry that you would like to view.

On the Couple's Wish Registry Webpage, what does it mean when it says..

Each Gift: The price of each gift. Sometimes big (expensive) wishes will be divided into smaller, more affordable gift units.
Requested: The quantity of gift units that the Couple requested
Received: The quantity of gift units that the Couple Received

Will we be able to send a personalized message to the Couple?

Yes. After you select and confirm the wish(es) that you want to grant, you can enter a personal message. Your message will be included in a Wedding Gift Notification to the Couple that will let them know that you have contributed to their Wedding Wish Gift Registry.

Will the couple have a record of the gift(s) that I contribute?

Yes. The couple will have a record of all of their Wedding Wish Gift Registry items that have been granted to them. They will be able to see which gifts you contributed, along with your personal message to them.

PAYMENT, FEES & SECURITY
What kinds of payment do you accept?

We accept Visa, MasterCard and American Express. If you choose to pay by American Express, you will be required to pay an additional 1.6% on your total wedding gift amount. This is because American Express charges higher fees than other cards. UponOurStar does not profit from the additional fee. May we suggest that you save your money by paying with Visa or Mastercard?

Is shopping on your Website secure?

Yes, we take several measures to ensure maximum security of our Website. We have an SSL certificate, which means that we use the most widely acknowledged security protocol on the Internet. All of the data you provide is also encrypted before it's transmitted, to protect your privacy and security.

Do you store my credit card information?

No, we do not. At UponOurStar, we respect your privacy and security. We do not save your credit card information for this reason.

Do you sell my information to other companies or Websites?

No we do not. At UponOurStar, we respect your privacy and security. Your information will be used solely for the purpose of creating your account and enhancing your experience with the services we provide you.

Why is there a service fee? How much is it?
The service fee is a small percentage of your total gift purchase. This amounts to significantly less than the cost of shipping, handling, wrapping and taxes on any other type of gift. In order to make the Couple's Wedding Wish Gift Registry possible, much work and costs are involved behind the scenes: we host their webpage, manage their account, process transactions, invest in security measures, and provide customer service. The Service Fee allows UponOurStar's Wedding Gift Registry to be available to the bride and groom... and it saves you money by cutting out all costs associated with wrapping, shipping and taxes on traditional wedding gifts.

The service fee is calculated as a percentage of your total gift purchase:

Gift Total % Fee
(Percent of total gift)
$ 1500 or more 1%
$ 1000 - $ 1499 2.5%
$ 700 - $ 999 4.5%
$ 500 - $ 699 5.5%
$ 100 - $ 499 6.5%
Under $ 100 $5 flat fee

What is HST and who must pay this?

Only Canadian residents are required to pay HST (Harmonized Sales Tax). The amount is very small - about 0.78% of your total Wedding Gift contribution, which usually amounts to a few cents.

What happens to my money when I make a contribution?

Once your Wedding Gift Contribution is processed, your funds will be held in a secure, non-interest bearing bank account on behalf of the Bride and the Groom. After their wedding date has passed, the Couple will be able to securely withdraw the funds.

Will I receive a confirmation for my gift contribution?

Yes. After you have completed your payment, UponOurStar will send you a Payment Confirmation email for your records.