Bride & Groom FAQ

What is UponOurStar and How to Use It

• What is UponOurStar? What is a Wedding Wish Registry?
• What services are included when I sign up for my UponOurStar Registry?
• How long will it take to set up and start using a Wish Registry?
• Does it cost money to use UponOurStar?
• Can I use UponOurStar if I am not from the United States or Canada?
• Can I use UponOurStar for baby showers or events other than weddings?

Creating a Wish Registry

• What kind of things should I wish for?
• How many wishes should I ask for?
• How much should each gift cost?
• Can I upload my own Gift Photos?
• How can I tell people about my Wish Registry once it’s ready?

Monitoring & Editing an Account

• How will I know when guests have contributed?
• How can I keep track of guests’ contributions?
• Can I edit my Registry once I’ve created it?
• How do I change my account settings?
• How can I stop receiving emails from UponOurStar?
• I forgot my username and/or password. What should I do?
• When will my Registry be closed?

Collecting Funds

• How do I collect my funds?
• Why are there fees to collect my funds?
• When can I collect my funds and how long will it take?
• Can I collect my funds before my wedding date?
• Can I collect a portion of my Funds?
• What if it takes more than 10 days past the Withdrawal Date to receive the funds?
• Is a Bank Transfer a safe way to collect my funds?
• Why do you need my bank codes, and what do they stand for?

Security & Privacy

• Do you sell my information to other companies or websites?
• Is UponOurStar a secure website?

Change of Wedding Plans

• What should I do if my wedding is postponed?
• What should I do if the wedding is cancelled?
• How can I change the Wedding Date information on my Webpage?

Guest FAQ

What is UponOurStar and How to Use It

• What is UponOurStar? What is a Wedding Wish Registry?
• Why should we use UponOurStar to give the couple a wedding gift?
• I am not a computer whiz… will it be difficult for me to use the Website?
• Why wouldn’t we just give the Couple money at their wedding?

Shopping for & Sending Gifts

• How do I find the Couple’s Wish Registry within your Website?
• On the Couple’s Wish Registry Webpage, what does it mean when it says…
• Will we be able to send a personalized message to the Couple?
• Will the couple have a record of the gift(s) that I contribute?

Payment, Fees & Security

• What kinds of payment do you accept?
• Is shopping on your Website secure?
• Do you store my credit card information?
• Do you sell my information to other companies or Websites?
• Why is there a service fee? How much is it?
• What is GST and who must pay this?
• What happens to my money when I make a contribution?
• Will I receive a confirmation for my gift contribution?